A PhoneMyBot channel connects a chatbots with voice interactions. So, every channel needs a chatbot as its termination. For PhoneMyBot, a chatbot is defined by its connection configuration, which you can set from the Chatbots portal page.
PhoneMyBot supports several types of connections with chatbots, depending on how and where they run. If the chatbot was developed and is deployed using one of the supported platforms, just select the platform and configure the required parameters (see the supported platforms here).
If PhoneMyBot does not yet support the platform that you used to develop your chatbot, you can use PhoneMyBot's direct API: see how it works here. You can also contact us and request that we add an adaptor for your platform.
You can configure your chatbot from the Chatbots page of the PhoneMyBot portal. There are 3 areas of configuration:
You can create as many chatbot connections as you want in PhoneMyBot, but only one can be active per channel at any given time. You can easily switch from one chatbot to another from your channel configuration page: click on BOT CONNECTION and you'll see a list of your defined chatbots to choose from.
This tab lets you configure a number of behaviors that PhoneMyBot executes on its own to make the conversation with the user more fluid. See a description of the service parameters here.
This tab lets chatbots configure actions that PhoneMyBot will take if a certain text comes from the chatbot. All these actions are also covered by the PhoneMyBot API, but sometimes it is easier to execute them by configuration, without changing the chatbot code. See here for the list of the actions and a description of how touse them.
My advice is to play with the "Action Type" pulldown menu a bit to see the available actions and how they are configured.