A few of the questions about PhoneMyBot that we are asked more frequently.
You can find PhoneMyBot terms of use here: https://www.phonemybot.com/cloud/en/legal/terms. This is a short page summarizing the whole Terms of Use document, that you can also download from here.
You can find the PhoneMyBot privacy policy spelled out here: https://www.phonemybot.com/cloud/en/legal/privacy.
The PhoneMyBot team can certainly help and integrate new STT and TTS engines on a case-by-case basis.
PhoneMyBot uses the best SST service for the task at hand, in different languages and for different circumstances, but sometimes there are special cases that warrant looking into different services. Note however that integration with STT engines is not immediate and tuning them for best performance requires quite a bit of effort.
In general, integrating and using new TTS services is much easier, although testing is still needed. Please contact us with specific requests.
As of September 2023, PhoneMyBot is hosted on Amazon Web Sservices (AWS) in the United States. Until July 2023, this may have prevented providing commercial services in the EU and some other countries.
But this is no longer the case: the EU Commission issued an adequacy decision for the EU-US Data Privacy Framework, allowing US companies that have self-certified as compliant with US data protection and privacy laws to host EU consumers and company data. You can see the EU Commission decision here.
Similar frameworks are in place for UK and Swiss citizens and companies.
Of course, AWS is a participant in the EU-U.S. Data Privacy Framework, the UK Extension to the EU-U.S. Data Privacy Framework, and the Swiss-U.S. Data Privacy Framework and can thus host data belonging to entities in these countries.
However, if you are not in the EU, the US, the UK or Switzerland and need to comply with national privacy laws that require hosting to be local, please contact us.
PhoneMyBot pre-integrates with a number of commonly used Contact Center platforms, both in the Cloud and on-prem. On-prem: Genesys, Avaya, Cisco. CCaaS: Genesys Cloud CX, Nice InContact.
Note that you can find Interactive Media and PhoneMyBot on the Genesys AppFoundry marketplace, here. This means that Genesys Cloud CX customers can add PhoneMyBot to their suite and enable basic integration from within the Genesys environment.
In general though, tuning the integration and the call flow between PhoneMyBot and the various Contact Center queues for forwarding to live agents requires a configuration project. Please contact Interactive Media for this.
Yes! Interactive Media redistributes a leading CCaaS platform that is pre-integrated with PhoneMyBot. Please ask us for demos, PoCs and implementations.
Please see the Case Studies section of Interactive Media's website.