ΒΆ ChatGPT
The integration of PhoneMyBot with Open AI's ChatGPT is two-fold. In the most immediate sense, PhoneMyBot allows voice interactions with ChatGPT: to place a phone call and talk to it. This makes for a great demo, but in its native state ChatGPT is not a framework to develop chatbots: it's a chatbot that implements generative conversational AI. This means that it's fun, useful for a wide range of tasks and more than a little scary (IMO), but it cannot be used for customer service as-is.
However, ChatGPT can be augmented with domain-specific question-and-answer pairs. Doing this makes it more similar to a commercial chatbot platform, but still not a very "understanding" one, as the questions from the user must be phrased very similarly to the ones in the domain training data, or the answer may come from something entirely different, not in the customer domain.
Interactive Media has developed a process to provide a front to ChatGPT in order to guide a user towards the right ChatGPT answer. This involves a separate chatbot platform, of the more traditional kind, which converses with the user and only contacts ChatGPT when the user's question is clear. The chatbot platform can be Interactive Media's MIND framework, or another one, but in all cases this is a project that we must complete to make it work - please contacts us offline if interested: info@imnet.com.
To create a simple ChatGPT demo connection, on the other hand, log into your PhoneMyBot portal and go to the Chatbots page.
Click on the "NEW CHATBOTS" button and then on the ChatGPT logo on the pop-up:
The Bot Vendors parameters to put in are self-explanatory, apart from the language. Open AI provides a speech-to-text service. Whisper, that is multi-lingual: it understands what language the user is speaking and it adapts. However, we are not using it for now. So you need to specify the language that you will use to talk with ChatGPT in order for PhoneMyBot to transcribe it.